Refund Policy

Eligibility

Refunds are available for eligible returns as described in our Returns & Exchanges policy. Ready-made items returned unused within 30 days qualify; custom and made-to-order items qualify only if damaged, defective, or incorrect.

How refunds are issued

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method (or by the arrangement used to pay your invoice) within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

Order cancellations

You may cancel an order before it enters production or ships for a full refund. Once a custom item is in production, it can no longer be cancelled.

Late or missing refunds

If you haven't received an approved refund after 10 business days, please check with your bank or card provider first, then contact us at support@signografx.com.